At Hardware & Lumber, we are CARERS, we value our customers and dedicated team members. Our core values and attitudes reflect our passion for greatness in customer experience and team members are encouraged to live the values to show how much customers mean to us.
OUR CORE VALUES
Team members display, through behavior, their belief that customers are our reason for being, and encourage others to recognize that we will gain a lifetime customer by anticipating customer needs and exceeding expectations.
Team members are prepared to face an unusual situation, find and present solutions or options for consideration.
Team & Partnership Oriented
Team members work collaboratively with all stakeholders and acknowledge that everyone has a contribution and role to play in achieving mutual success.
Quality & Value Focused
Team members consistently go beyond and exceed customer expectations while adding value for the customer and the company.
Team members consistently honour their word; keep their commitments, and does the right thing.
The H&L Ambassador
Colleagues who 'live the values' at H&L, nominated by staff and shortlisted by the Human Resources Department.
H&L AMBASSADOR 2017
Following an exciting interview process, Tamikea Codling, as of July 12, 2017 was selected as the H&L Ambassador. Other shortlisted staff for 2017 were:
Senior Customer Service Representative H&L RTV Mandeville
Branch Manager H&L Agro Southfield
Tamikea believes that H&L has enabled her personal and professional growth, and believes that the H&L Ambassador should "display our values and attitudes through being customer centric and integrity anchored".