H&L Living the Values

At Hardware & Lumber, we are CARERS, we value our customers and dedicated team members. Our core values and attitudes reflect our passion for greatness in customer experience and team members are encouraged to live the values to show how much customers mean to us.



Results Oriented



Customer Centric
Team members display, through behavior, their belief that customers are our reason for being, and encourage others to recognize that we will gain a lifetime customer by anticipating customer needs and exceeding expectations.

Solution Driven
Team members are prepared to face an unusual situation, find and present solutions or options for consideration.

Team & Partnership Oriented
Team members work collaboratively with all stakeholders and acknowledge that everyone has a contribution and role to play in achieving mutual success.

Quality & Value Focused
Team members consistently go beyond and exceed customer expectations while adding value for the customer and the company.

Integrity Anchored
Team members consistently honour their word; keep their commitments, and does the right thing.

The H&L Ambassador
Colleagues who 'live the values' at H&L, nominated by staff and shortlisted by the Human Resources Department.




The H&L Staff Awards held on Sunday May 5th was a momentous occasion for the H&L Family. Over 45 family members were inducted in the H&L Hall of Fame for having given service to H&L through many changes to the business over its many years. Inductees were placed in either the Gold Club – 20 years and over service or the Silver Club – 15 – 19 years’ service.

Congrats and prizes also flowed for the Circle of Excellence awardees; the most improved performance for sales persons and best performing branch and Shining Stars across the entire network. Looking forward to the next family event when we all come together to uplift one another and enjoy the festivities.


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